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Activities Activities How To … Series How To … Series Information Pack Information Pack PowerPoint Presentation PowerPoint Presentation Training Manual Training Manual
Coaching / Confidence Building Coaching / Confidence Building
Communication Skills Communication Skills
Creativity Creativity
Customer Service Customer Service
Management Development Management Development
Media Relations Media Relations
Meeting & Committee Skills Meeting & Committee Skills
Organisational Development Organisational Development
Personal Development Personal Development
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All Resources

PowerPoint Presentation
Coaching / Confidence Building

Building Confidence

C0007
Building Confidence is a great resource for anyone who works with groups of people for whom confidence is an issue. This training resource can be used with young people, community groups, tenant groups, volunteers – in fact anyone who wants to develop their confidence.
It consists of a trainer's manual and participant’s workbook (with unlimited printing rights for use in training).
It covers, the confidence cycle, recognising confident people, self limiting beliefs, harnessing positive beliefs, attitude and taking action.
 

R 550

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PowerPoint Presentation
PowerPoint Presentation
Building Confidence
Training Manual
Coaching / Confidence Building

Coaching for Change

C0004
A step by step guide with information and exercise templates to run 10 coaching sessions, exploring the issues of personal development. Invaluable for anyone wanting a tool to structure their coaching sessions. Can be used with individuals or with small groups. It's for anyone who wants to take stock of their life and set personal goals.
Contains 10 coaching sessions covering - Goal Setting - Checking out your beliefs - Creating new beliefs - Values to live your life buy - What drives you? - Motivation - Communicating with others - Taking control of your life - Time for celebration
120 pages
 

R 565

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Training Manual
Training Manual
Coaching for Change
PowerPoint Presentation
Communication Skills

Stand & Deliver

9019
A PowerPoint presentation to use as an introduction to developing presentation skills.
It covers the do's and don'ts of good and poor presenters by exploring 10 things most feared by humans; symptoms of nervousness / controlling nerves; common mistakes of speakers; 10 rules of presenting; preparing a speech; body language & using visual aids.
16 slides - Copyright free to add your own logo.
 

R 65

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PowerPoint Presentation
PowerPoint Presentation
Stand & Deliver
Activities
Creativity

What If?… Card Exercise

M1004
A set of 40 cards to help focus creative discussion on products or services. Each card poses a question What if... that participants have to answer no matter how sensible or off-the-wall the answer is. What if... it was thinner, taller, round the other way, rolled out internationally, on the TV...
Answer these questions and come up with some amazing ideas that can move things forward.
Great to use in an Away Day, Development Day, Team Meeting or Creative Thinking Workshops.
Comes with trainer’s instructions and 40 cards - to be cut up and used over and over again.
 

R 130

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Activities
Activities
What If?… Card Exercise
PowerPoint Presentation
Creativity

Blue Sky Thinking

M1001
Does your staff team need to think outside the box?
Does your management committee need to be more creative?
Do they need help in doing this?
The Blue Sky Thinking manual is just what you need to get people thinking more creatively. It contains information on how to get groups involved in ideas generating processes and a selection of icebreakers and exercises to get creative thoughts flowing.
It is an ideal resource for a group facilitator and also comes with a PowerPoint presentation for trainers who want to run Blue Sky Thinking courses.
(35 pages)
 

R 450

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PowerPoint Presentation
PowerPoint Presentation
Blue Sky Thinking
Activities
Creativity

Pack 4 – Listening Skills

OP004A
A very useful exercise for any course on communication skills; it contains a set of cards each with a statement about listening, participants are required to discuss each statement and decide if they agree with it or not. The exercise stimulates meaningful discussion around listening. Comes with trainer’s notes, cards and background information on listening.

R 109

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Activities
Activities
Pack 4 – Listening Skills
PowerPoint Presentation
Creativity

Creativity

9003
A PowerPoint presentation ready for you to present a session on Creativity with a BONUS.
This PowerPoint comes with presentation notes.
It covers:
- imagination is more important than knowledge
- human mind is like a parachute
- changing your thinking patterns
- why be creative
- how to be creative
- children and questions
- being an active thinker
- left brain / right brain
- a puzzle to test your thinking
- linear and intuitive thinking
This presentation is copyright free so you can add your own logo etc.

R 70

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PowerPoint Presentation
PowerPoint Presentation
Creativity
Training Manual
Customer Service

Customer Service

M7001
This training manual contains comprehensive trainer's notes; handouts, covering what is customer service, how to win customers and keep them, useful question types, listening to what the customer says, dealing with customers on the telephone, the value of customer complaints, 5 step approach for handling customer complaints, dealing with difficult customers; exercises and a PowerPoint presentation all ready to run a lively day on Customer Service.
Covers:
- the importance of customer care
- identifying how to achieve excellent customer service
- identifying what customers really want
- how to win customers and keep them
- dealing with customers on the telephone
- dealing with customer complaints
- dealing with difficult customers
(28 pages)
(11 PowerPoint slides)
 

R 480

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Training Manual
Training Manual
Customer Service
Activities
Customer Service

In-Tray – Equal Opportunities

INT003A
This In-Tray exercise simulates the in-tray of a staff member who has to deal with staffing issues and enquiries. It contains 9 items. The contents of the in-tray are all related to issues of equality in the workplace; and participants have to deal with the enquiries. A great exercise to stimulate structured discussion on issues of equality in the workplace. It comes with instructions on how to run the exercise.

R 199

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Activities
Activities
In-Tray – Equal Opportunities
Activities
Management Development

Developing a Healthy Organisation

M3006
A really useful exercise to promote discussion on the differences between a healthy and unhealthy organisation; or to provide a checklist on how healthy your organisation is; or to provide discussion on improving the way an organisation operates. Great to use on management development courses, team away days or team development days.
Contains a set of cards and answer sheets ready for you to print off.
 

R 155

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Activities
Activities
Developing a Healthy Organisation
Activities
Management Development

Case Studies Pack 2 – Handling Performance Problems

M3005
This pack of case study exercises contains paired role plays for participants to explore how to handle a variety of performance problems. It also contains instructions on how to set up the exercises and back up handouts on how to handle performance problems within the workplace.
 

R 180

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Activities
Activities
Case Studies Pack 2 – Handling Performance Problems
Activities
Management Development

Pack 2 – Implementing an Equal Opportunities Policy

OP002A
A card exercise to use on courses when you need participants to discuss the benefits of and how to develop and implement an Equal Opportunities Policy within an organisation. This pack consists of trainers notes, cards and background information.

R 109

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Activities
Activities
Pack 2 – Implementing an Equal Opportunities Policy
Activities
Management Development

Managing or Leading

M3009
A really useful card exercise to help to develop a structured discussion about the differences between managing and leading a staff team / organisation. It is a useful exercise to use on Management Development or Leadership programmes.
The exercise consists of 60 cards each with statement that refers to Leading or Managing. All 60 can be used for a longer exercise and full discussion or the trainer can choose which statements they want the group to discuss, and instructions on how to use the cards.
The cards need to be printed and cut up.
 

R 140

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Activities
Activities
Managing or Leading
Activities
Management Development

Pack 3 – Leadership

OP003A
A card exercise to use on courses when you need participants to discuss what leadership is and what it isn't. This set of cards will stimulate a quality discussion. Consists of trainer’s notes, cards and background information on leadership.

R 109

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Activities
Activities
Pack 3 – Leadership
PowerPoint Presentation
Management Development

Setting Up & Running a Focus Group

9011
A useful training resource to train anyone who has to use Focus Groups as a way of collecting data.
A PowerPoint presentation covering:
- definition of a Focus Group
- when to use Focus Groups
- advantages & limitations
- 9 steps to running a Focus Group
- selecting participants
- preparing a topics guide
- preparing questions
17 slides copyright free so you can add your own logo.

R 70

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PowerPoint Presentation
PowerPoint Presentation
Setting Up & Running a Focus Group
How To … Series
Management Development

How To . . . Be a Skilled Interviewer

M6005
This manual is part of the 'How to...Series'. This series is ideal when you have to cover the basics of a subject in a short amount of time. They can be used as a stand alone short training intervention or as a module on a longer course. It contains step by step comprehensive trainer's notes, exercises, handouts covering, question types and their uses, the interview structure, the funnelling technique; best seating positions for an interview and active listening; and a PowerPoint presentation.
By the end of this 2-hour session, participants will:
- understand the different question types to use in interviews
- have practised how to use open questions
- understand the structure of an interview
- have discussed how to set up a room for an effective interview
- understand how to use the 'funnelling technique' in interviews
- have practised interviewing
(31 pages)
 

R 350

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How To … Series
How To … Series
How To . . . Be a Skilled Interviewer
PowerPoint Presentation
Management Development

Supervision & Coaching

9016
A PowerPoint presentation to deliver a session on supervision & coaching - that is supervision using a coaching style of management. This PowerPoint can be adapted for your own delivery. It covers:
- defining support, supervision & coaching
- functions of supervision
- coaching focus in supervision
- coaching continuum
- capability of staff member
- Herzberg’s' Motivation Theory
- how we learn
- Kolb's experiential learning cycle
- performance improvement cycle
- goal setting in coaching
- skills required for coaching
- opened ended & helpful questions
- active listening
- feedback & EEC rule
26 slides copyright free so you can add your own logo.
 

R 70

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PowerPoint Presentation
PowerPoint Presentation
Supervision & Coaching
How To … Series
Management Development

How To . . . Handle Confidentiality

M6008
This manual is part of the 'How to... Series', that have been written for the times when you have to get the basics of a subject over in a short time. It can be used for a stand alone session or as a module on a longer course. This manual is written as a PowerPoint presentation (with trainer's notes written below each slide), which makes it very easy to deliver.
Exercises which cover, can you keep a secret, what do you need to know to be able to do your job, keeping confidentiality scenarios, in what circumstances would you break confidentiality and how would you do it, and thinking about storing confidential information.
This is a 2-hour session, covering:
- what confidentiality is
- the differences between confidentiality and a secret
- types of information that are confidential
- when you should break confidentiality
- storing confidential information
- Confidentiality Policies
(29 pages and 16 slides)
 

R 350

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How To … Series
How To … Series
How To . . . Handle Confidentiality
PowerPoint Presentation
Management Development

Developing Leadership

9009
A PowerPoint presentation with presenters notes covering:
- what is leadership?
- the differences between managing and leading
- what makes a leader?
- leadership qualities
- leaders make things happen
- leadership styles
- team, task and individual
- checklists for team, task and individuals
- power and influence
- different types of power
- leadership and motivation
- Herzberg Motivation theory  
(25 slides)
A great resource to use to present a session on leadership or to use as a base for a 1-day programme. It has comprehensive presenter’s notes on each slide, explaining the concepts being covered. Copyright free so you can add your own logo.

R 155

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PowerPoint Presentation
PowerPoint Presentation
Developing Leadership
Activities
Management Development

Pack 1 – Roles & Responsibilities of a Management Committee

OP001A
A really useful card exercise to get participants talking and discussing about the scope and detail of their roles as Management Committee members or Trustees. This exercise consists of trainer’s instructions, a set of cards and background information on the subject area.

R 109

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Activities
Activities
Pack 1 – Roles & Responsibilities of a Management Committee
Activities
Management Development

In Tray – Prioritising & Delegating

INT002A
This exercise simulates a typical 'in-tray' of a manager in a voluntary organisation. Participants on a training course have to prioritise the 10 items in the tray, making decisions about what is urgent and important and what is not. It is an invaluable resource for training on course on Prioritising & Delegating, Time Management or part of a Management Development programme.
It can also be used as a selection tool.

R 199

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Activities
Activities
In Tray – Prioritising & Delegating
PowerPoint Presentation
Management Development

Business/Strategic Planning

9007
'Planning is bringing the future into the present so that you can do something about it now '- Alan Lakein
This PowerPoint presentation covers just that.
Covers:
- difference between strategic and business planning
- definition of a strategic plan
- key language and concepts
- vision and mission statements
- a famous mission statement
- developing SMART objectives
- SWOT and PESTEL
- strategic options
- costing the plan
- what you need to carry out the plan
- monitoring and evaluation
- inputs, outputs, outcomes, impact
- evaluating your plan  
(32 slides)
This PowerPoint will be sent straight to your inbox and comes copyright free so you can add your own logo.

R 70

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PowerPoint Presentation
PowerPoint Presentation
Business/Strategic Planning
Training Manual
Management Development

Developing Mentoring in Organisations

M3003
A manual to run a full day course around developing mentoring systems in organisations. It contains comprehensive trainer's notes, exercises, handouts and a PowerPoint presentation CD.
Covering:
-Defining Mentoring
- The benefits of mentoring to the organisation and to the individual
-The skills required by mentors
-Case study exercises
-Developing a mentoring system in your organisation
Handouts:
-Skills and qualities of a mentor
- Active listening
-Question types and their uses
- The role of the mentor
- Steps to develop an effective mentoring system
24 pages
 

R 450

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Training Manual
Training Manual
Developing Mentoring in Organisations
PowerPoint Presentation
Media Relations

Getting Your Story Told

9008
A PowerPoint presentation to deliver a workshop/presentation on how to write a press release and get in into the local press.
This PowerPoint can be used to deliver a presentation or as the 'bones' to deliver a workshop, and give participants the opportunity to develop their thinking about a press release as you go through it.
It will work very well with small groups who want to develop their understanding of how to develop press releases
Covering:
- how to use the media successfully
- 3 easy ways to make the media interested
- 4 quick steps to writing a press release
- developing your own press release
17 slides copyright free so you can add your own logo.

R 70

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PowerPoint Presentation
PowerPoint Presentation
Getting Your Story Told
Activities
Meeting & Committee Skills

Who Does What? – Trustees & Staff

M5014
A card exercise to promote discussion on the division of responsibilities between staff members and trustees or management committee members.
It consists of trainer's instructions to run the exercise, 24 cards with statements relating to the responsibilities and roles of staff and trustees; and a handout about the division of responsibilities.
A great exercise to use on staff and committee planning or away-days or on training for committee members.
 

R 79

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Activities
Activities
Who Does What? – Trustees & Staff
Training Manual
Meeting & Committee Skills

Management Committee Training

M5009
This manual contains material and suggested course programmes to run a two hour session, a half day session or a full day session for management committee members. It has been written in a style that enables you to choose which exercise to use to fit in with your available time.
Covers:
- why have a management committee
- roles and responsibilities of a management committee
- roles of honorary officers
- role of the representative on the committee
- division of responsibilities between committee members and staff
- training / information needs of a committee
 

R 350

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Training Manual
Training Manual
Management Committee Training
Training Manual
Meeting & Committee Skills

Developing Effective Chairing Skills

M5006
This manual is written in 2 modules. Each module is designed to be approximately 2.5 hours. Each module can be run separately or together as a one-day training course.
Module 1 covers:
- what makes a good chairperson
- the role of the chairperson in meetings
- developing and understanding agendas
- running a meeting
Module 2 covers:
- communication behaviours of an effective chairperson
- control over structure & participation
- practising chairing skills
 
As well comprehensive trainer's notes the manual includes exercises on, The Role of the Chairperson; Pay to Speak - an exercise in summarising; a meeting scenario and agenda; meeting roles for participants to play; and a feedback sheet for use after the 'mock' meeting.
Handouts cover, Chairing Meetings, Planning a Meeting, Developing and Understanding Agendas, Communication Behaviour of Effective Chairpersons and Control over Structure and Participation.
(40 pages)
 

R 400

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Training Manual
Training Manual
Developing Effective Chairing Skills
Training Manual
Meeting & Committee Skills

Good Committee Practice

M5001
This manual contains 4 exercises, a review of present committee practice, skills audit - checklist, skills audit; part 2, decision making exercises comprehensive trainer's notes; handouts covering, 6 main reasons for items being on an agenda, chairing meetings, 20 ways to disrupt a meeting, for use with management committees.
Covers:
- what makes an effective committee?
- good committee practices
- reviewing practice, committee skills & experience
- running effective meetings & decision making by consensus.  
(33 pages)
 

R 400

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Training Manual
Training Manual
Good Committee Practice
PowerPoint Presentation
Meeting & Committee Skills

Getting the Most out of your Meetings

9014
A PowerPoint presentation that you can personalise for your own delivery covering:
- what makes a good meeting?
- functions of an agenda
- what makes a good chairperson
- communication behaviour of effective chairpersons
- control over structure and participation
- amplifier and filter meetings
22 slides copyright free so you can add your own logo.
 

R 70

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PowerPoint Presentation
PowerPoint Presentation
Getting the Most out of your Meetings
PowerPoint Presentation
Meeting & Committee Skills

Roles & Responsibilities of a Chairperson

9015
A PowerPoint presentation that you can personalise for your delivery, covering:
- roles & responsibilities of a chairperson
- the technical stuff
- the meeting stuff
- functions of an agenda
- the people stuff
- the chairperson in meetings
- communication behaviours of a chairperson
- control over participation & structure
- amplifier & filter meetings
24 slides copyright free so you can add your own logo.
 

R 70

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PowerPoint Presentation
PowerPoint Presentation
Roles & Responsibilities of a Chairperson
Information Pack
Meeting & Committee Skills

Planning, Running & Chairing Meetings

M5015
A useful information pack that can be used as a basis to prepare a training course and also as handouts for the participants or as a stand alone information pack for any one wanting to know more about how to plan, run and chair a meeting. It covers:
   - meeting types
   - why meetings fail
   - planning a meeting
   - agendas
   - chairing meetings
(13 pages)
 

R 99

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Information Pack
Information Pack
Planning, Running & Chairing Meetings
Training Manual
Meeting & Committee Skills

Management Committee – Roles & Responsibilities

M5007
This manual has everything you need to run a half-day session; it includes comprehensive trainer's notes, an Opinion Card exercise, handouts and a PowerPoint presentation CD.
Covering:
- terminology used in management committees
- responsibilities of a management committee
- roles of the honorary officers
- the expectation of staff of the management committee
- the expectation of management committee of staff
- the division of responsibilities between staff and management committee    members
(24 pages)
 

R 320

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Training Manual
Training Manual
Management Committee – Roles & Responsibilities
PowerPoint Presentation
Organisational Development

Using Story Telling to Develop People & Organisations

9012
A really interesting PowerPoint presentation to show participants how to use stories in their training sessions or in other work areas.
 
Covers:
- when to use story telling
- what telling stories is all about
- what we can use stories for
- 4 main functions of story telling
- how stories work
- left brain / right brain functions in story telling
20 slides copyright free so you can add your own logo
Comes with 3 stories that are featured in the presentation - so you are all ready to deliver this session.
 

R 99

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PowerPoint Presentation
PowerPoint Presentation
Using Story Telling to Develop People & Organisations
PowerPoint Presentation
Organisational Development

Managing Organisational Change

9022
A PowerPoint to use in a presentation on Managing Change with some supporting information, to help your presentation; the Change Cycle, explanation of the Roles in Organisational Change; and a shortened version of Who Moved My Cheese, a great story to read to your participants, as extracts, as you go along, or to give them to read either before or after your presentation. Copyright free so you can add your own logo to the PowerPoint.
Covering:
 - what we mean by change;
 - roles in organisational change;
 - types of change that cause resistance;
 - Fisher’s Transition Curve; simple change cycle;
 - people can accept change if…;
 - key people in a change process;
 - skills of a change management leader
16 slides
 

R 109

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PowerPoint Presentation
PowerPoint Presentation
Managing Organisational Change
Training Manual
Organisational Development

Review & Forward Planning

M4001
This training manual contains 10 exercises, comprehensive trainer's notes and a PowerPoint presentation, with suggestions on how to use the exercises for a 2-hour session, a half-day session or over a full day.
Covers:
    • Exercise 1 - Icebreaker
    • Exercise 2 - Reviewing our organisation / SWOT analysis
    • Exercise 3 - Checklist / how we are performing
    • Exercise 4 - Identifying emergent strategies
    • Exercise 5 - Where do we want to be
    • Exercise 6 - Writing a business / strategic plan
    • Exercise 7 - Contents of a plan
    • Exercise 8 - Setting organisational aims
    • Exercise 9 - Setting operational objectives
    • Exercise 10- Deciding on critical success factors
(26 pages)
 

R 550

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Training Manual
Training Manual
Review & Forward Planning
Training Manual
Organisational Development

Outcomes Training

M4003
With the trend moving towards having an outcome focus in all the work that is being done - this manual has all you need to run a half-day session for groups to:
- develop an understand of what an outcome is and what it isn't
- understand how to use an ''outcome model''
- information on the benefits of defining outcomes
- know how to identify outcome indicators
The manual has comprehensive trainers notes; handouts covering definitions used in measuring outcomes, the importance of outcomes, the process - inputs - outputs etc, tracking outcomes; and a PowerPoint presentation
(27 pages)
 

R 550

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Training Manual
Training Manual
Outcomes Training
Activities
Personal Development

In-Tray – Prioritising (for Companies)

INT004A
An exercise for administrative staff (particularly receptionists) to test and develop their skills in prioritising. It consists of a scenario and a series of 12 messages and emails that need to be sorted into the order in which they will be actioned, considering what is important and what is not etc. This exercise is a useful addition to time management courses or as a selection tool.
This In-Tray exercise is suitable for use in any company whether small, medium or large.

R 199

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Activities
Activities
In-Tray – Prioritising (for Companies)
Activities
Personal Development

In-Tray - Prioritising

INT001A
This In-Tray exercise is for use in your training courses with administrative and reception staff. It consists of 12 'in-tray' documents in the form of emails and telephone messages; trainers instructions on how to set up the exercise , a list of suggested 'answers' and background information on the 4 Quadrants Theory of Time Management. It can also be used as a recruitment tool.

R 199

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Activities
Activities
In-Tray - Prioritising
Activities
Personal Development

21 Activities for Developing Listening Skills

TRT0002A
21 Exercises to use on listening skills training all with permission to photocopy. Just what you are looking for to liven up your listening skills training.
 
Covers:
1. Icebreaker - Listening Situations
2. Icebreaker - Create Your Personal Shield
3. Icebreaker / Opening Exercise - Getting to Know You
4. What I Did Last Night
5. The Shop Lifter
6. Good Listeners?
7. Human Tape Recorders
8. Do I Care!
9. The Travel Agent
10. That's Fascinating
11. Are you Really Listening?
12. You Will Talk!
13. Dealing with Silences
14. Trust Walk
15. Does It Look Like This?
16. The Art of Summarising
17. Body Language
18. What is s/he Really Saying?
19. Reflecting Back
20. What Should I Say?
21. That's Not How I See It
(41 pages)

R 499

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Activities
Activities
21 Activities for Developing Listening Skills
PowerPoint Presentation
Personal Development

Attitude

9005
'If you think you can or you think you can't, you are probably right'. This PowerPoint presentation is all about developing a positive attitude.
 
Covers:
- successful people...
- half full or half empty
- attitude is a mindset
- 95% of people
- are you lucky?
- cultivating a positive attitude
- self limiting beliefs
- changing your thoughts
- your 3 futures
- setting goals
- developing positive habits  
(19 slides)
This presentation is copyright free so you can add your own logo.

R 70

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PowerPoint Presentation
PowerPoint Presentation
Attitude
Training Manual
Personal Development

Speaking in Public

M6004
This manual contains all you need to run a full day course to develop participants' ability to speak in public; comprehensive trainer's notes, pre-course work, handouts, a PowerPoint presentation CD, feedback sheet and an evaluation form.
Covering:
- what makes a good speaker
- putting a presentation together
- the structure
- developing powerful openings
- how to conclude
- body language tips
(34 pages)
 

R 350

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Training Manual
Training Manual
Speaking in Public
Training Manual
Personal Development

Developing Assertiveness

M6003
This manual contains everything you need to run a half-day session to introduce the concepts around assertiveness. It contains comprehensive trainer's notes, exercises, handouts and a PowerPoint presentation.
Covering:
    • defining assertive behaviour
    • different types of behaviour
    • consequences of being aggressive or passive
    • advantages of being assertive
    • the Behaviour Pendulum
    • developing an assertiveness agenda
    • use of language
    • practising using assertive behaviour
The exercises include: defining different types of behaviour; a quiz to identify how you behave in different situations; exploring participants' own situations to develop assertiveness.
Handouts cover: definitions of different types of behaviour; the concepts of individual rights; why we behave passively and the consequences; why we behave assertively and the consequences; verbal assertiveness; and the 3 basic steps to assertiveness.
(33 pages)
 

R 350

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Training Manual
Training Manual
Developing Assertiveness
Training Manual
Personal Development

Managing Your Time Managing Your Time

M6002
This manual contains everything you need to run a half day session to introduce the subject of managing your time. It contains comprehensive trainer's notes, exercises, handouts and a PowerPoint presentation.
Covering:
- thinking about how we can manage ourselves and not time
- analysing work habits and time logs
- introducing the Pareto Principle and the 4 Quadrants Theory
- deciding how to spend more time in Quadrant 2
The exercises include a choice of 2 Icebreakers; Work Habits - Self Appraisal; Segmenting Your Time; Managing Your Time - Questionnaire; and an Action Plan.
The handouts cover: the 4 Quadrants, How Much Wasting Time Costs, and the Pareto Principle.
(34 pages)
 

R 350

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Training Manual
Training Manual
Managing Your Time
Managing Your Time
Training Manual
Personal Development

Developing Listening Skills

M6001
This manual contains everything to run a half-day session to introduce the skill of listening. It contains comprehensive trainer's notes; exercises; handouts and a PowerPoint presentation.
Covering:
    • what effective listening is
    • how good are we at listening
    • skills for effective listening
    • developing appropriate responses
    • a listening model
The exercises include: a set of Opinion Cards to promote discussion on what listening is and what it isn't; listening scenarios for practising listening and responding; scenarios to practice appropriate responses in a variety of different situations.
Handouts cover: what is listening? 10 guidelines for responding; and skills for effective listening.
(31 pages)
 

R 350

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Training Manual
Training Manual
Developing Listening Skills
PowerPoint Presentation
Personal Development

Managing Conflict with Service Users

9024
A useful PowerPoint to present a session on Managing Conflict with Service Users, particularly for organisations where their service users may be volatile for any reason. Copyright free so you can add your own logo to this presentation.
Covers:
 - What is challenging behaviour?
 - Why challenging behaviour occurs
 - Personal reactions, fight, flight, freeze
 - Different types of aggression
 - Anger deconstruction
 - Recognising behaviour changes
 - Physiological changes
 - 12 danger signs that can precede an attack
 - CARMA model explained
 - Professional response
31 slides
 

R 79

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PowerPoint Presentation
PowerPoint Presentation
Managing Conflict with Service Users
PowerPoint Presentation
Personal Development

Lone Working

9023
A useful PowerPoint to present a session on Lone working, copyright free, you can add your own logo.
Covers:
 - Definition of lone working
 - Legal aspects of lone working
 - Employer’s responsibilities
 - Employee’s responsibilities
 - Risk assessing situations
 - Dynamic risk assessments
 - Lone working protocols
16 slides
 

R 65

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PowerPoint Presentation
PowerPoint Presentation
Lone Working
PowerPoint Presentation
Personal Development

Developing Assertiveness

9021
A PowerPoint presentation that is copyright free so you can add your own logo.
    • Aggressive, assertive & passive behaviour definitions
    • The consequences of behaving aggressively & passively
    • The advantages of being assertively
    • The behaviour pendulum
    • Developing confidence
    • Using assertive words developing an assertive vocabulary
    • How to be assertive - techniques
    • Broken Record, Workable Compromise, Saying No, Fogging, Taking Criticism & Giving Criticism
It comes with a 12 page handout covering the different techniques and 6 short scenarios for participants to try out.
 

R 155

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PowerPoint Presentation
PowerPoint Presentation
Developing Assertiveness
PowerPoint Presentation
Personal Development

Managing Yourself

9020
A PowerPoint presentation to introduce the subject of time management. Copyright free so you can add your own logo.
Covers:
- why we need to manage our time
- 5 steps to effective time management
- how we use our time
- checking our work habits
- 4 quadrant theory
- goal setting, prioritising & planning
27 slides.  Comes with a questionnaire on work habits for participants to complete and a handout on the 4 Quadrants Theory.
 

R 99

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PowerPoint Presentation
PowerPoint Presentation
Managing Yourself
PowerPoint Presentation
Personal Development

An Introduction to Emotional Intelligence

9010
This PowerPoint presentation contains information to introduce the topic of Emotional Intelligence, as part of a course or you can use it as a base to extend it with your own exercises around each of the areas.
It covers:
- a definition of Emotional Intelligence
- Emotional Intelligence & IQ
- the 5 areas of Emotional Intelligence
- the 4 skills of Emotional Intelligence
- the benefits of Emotional Intelligence
- developing self - awareness - Johari's Window*
- knowing your state
- values & understanding them
- values, criteria & evidence
- being clear when we communicate
- summing up
18 slides copyright free so you can add your own logo
* If you are not familiar with Johari's Window please request a free background    sheet when you order this item.

R 70

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PowerPoint Presentation
PowerPoint Presentation
An Introduction to Emotional Intelligence
Activities
Personal Development

21 Activities for Time Management & Delegation

TRT0001A
Are you looking for ideas & exercises for your Time Management & Delegation courses?
Do you need to cover Time Management & Delegation on your Management or Supervisors courses?
This invaluable resource gives you 21 exercises to use, all with training instructions and exercise templates to use with different groups.
Contents:
1. Icebreaker - What didn't you do?
2. Icebreaker ... Who?
3. Time Management Attitude Assessment
4. How do you use your time? 1
5. How do you use your time? 2
6. How do you manage your time?
7. 4 Quadrants - Managing my time
8. Time - Task Analysis
9. Are you well organised
10. 6 Steps to overcoming procrastination
11. Sold, Maintenance & Discretionary Time
12. Are you an a.m. or a p.m. person?
13. Your job, you & your time
14. Time Evaluation - your job
15. Time Management - An organisational prospective
16. Time Auction
17. Barriers to delegation
18. Delegation - Thinking it through
19. Exploring reasons for not delegating
20. Action plan - Improving your time management
21. Action plan for effective time management
All 21-Activities come with permission to photocopy.
(69 pages)

R 499

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Activities
Activities
21 Activities for Time Management & Delegation
PowerPoint Presentation
Personal Development

Managing Conflict

9004
23 slides covering:
- challenging behaviour
- responding
- underlying sources
- personal reactions
- confrontation
- different types of aggression
- anger deconstruction
- recognising behaviour changes
- physiological changes
- danger signs preceding an attack
- CARMA model
- professional response
This presentation is copyright free so you can add your own logo.

R 70

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PowerPoint Presentation
PowerPoint Presentation
Managing Conflict
How To … Series
Start a Business / Get a Job

How to . . . Get a Job

M9001
This training manual is part of our very popular 'How To' Series, short training interventions when time is limited.
This is a 2-3 hour session, covering:
- introductions
- understanding application forms and CVs
- preparing for an interview
- practising for interviews
- action planning
 

R 280

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How To … Series
How To … Series
How to . . . Get a Job
PowerPoint Presentation
Start a Business / Get a Job

Writing a Business Plan

9006
A presentation to cover what a business plan contains and its' purpose
Covers:
- what is a business plan
- what should it cover
- why you need one
- the main purpose
- the external audience
- style, language and clarity  
(13 slides)
This PowerPoint will be delivered straight to your inbox and comes copyright free so you can add your own logo.

R 70

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PowerPoint Presentation
PowerPoint Presentation
Writing a Business Plan
Training Manual
Start a Business / Get a Job

Make Your Own Luck

M9002
This material has trainer’s notes and a participant workbook (the workbook comes with unlimited printing rights for use on training courses). It is for use with people who are either thinking of setting up their own business or a social enterprise. The exercises in the workbook will guide participants from the initial thinking about an idea to deciding if they have the right skill set and motivation to build a business.
It is divided into 4 sections, About you; Defining The Dream; Checking Your Dream; and Giving Yourself a Skills Overhaul.
 

R 380

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Training Manual
Training Manual
Make Your Own Luck
Information Pack
Training Trainers

Eight Discussion Techniques

T0005
Getting discussions going and controlling them can sometimes be a bit tricky. This pack contains 8 ideas for doing just this. It covers how to prepare the technique and when best to use it and the advantages and disadvantages. Covers Opinion Cards, Rounds, Dilemma Boards, Matches, Roles in Groups, the Conch (2 variations) and the Poker Game.
 

R 99

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Information Pack
Information Pack
Eight Discussion Techniques
Activities
Training Trainers

How to Handle Difficult Participants

T0007
This exercise is for use when covering the subject of handling difficult participants or the difficult behaviour of participants on training courses. It is for particular use to promote discussion on courses aimed at training trainers. The pack contains 3 sets of the exercise cards to be used to stimulate structured discussion on how to deal with any ''difficult'' participants they may encounter when running training courses.
Contains: A card exercise, handouts to be copied for each participant and instructions on how to use the exercise.
 

R 155

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Activities
Activities
How to Handle Difficult Participants
Activities
Training Trainers

Icebreakers Pack 1

T0008
10 different icebreakers for a variety of different training situations; each printed on a separate page for ease of use. Also contains information on why to use icebreakers and what to take into account when choosing one to start your training session.
 

R 49

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Activities
Activities
Icebreakers Pack 1
Activities
Training Trainers

Icebreakers Pack 2

T0009
The second in the icebreaker series. This pack contains unusual, but very workable icebreakers for use in a variety of training situations. Also contains information on why to use icebreakers and what to consider when choosing one.
 

R 52

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Activities
Activities
Icebreakers Pack 2
Activities
Training Trainers

An Exercise to Develop Facilitation Skills

T0010
A useful exercise to use on Training Trainers courses. This exercise consists of background information about how to prepare for and run a facilitation exercise as part of a training course, trainers instructions detailing how to set up the exercise and 8 cards each with a subject (about training) for participants to use to plan a facilitation.

R 89

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Activities
Activities
An Exercise to Develop Facilitation Skills
Information Pack
Training Trainers

Eight Training Techniques

T0004
Using training techniques well comes from practise, but also from understanding how these techniques really work. This pack gives clear instructions on how to use each techniques, a description, the methods, when to use it and the pro's and con's of each technique.
Techniques covered are, Role Play; Icebreakers; Round Robin; Case Studies; Syndicate Groups; Wordstorming/ Brainstorming; Simulations and Games.
 

R 99

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Information Pack
Information Pack
Eight Training Techniques
Activities
Training Trainers

Eight Training Exercises for Away Days

TRT0003A
Finding ways to get staff teams to think their way through an Away Day, on how an organisation should develop or how people should work together can be difficult. The 8 exercises in this pack have all been developed and tried and tested on many different Away Days. Each exercise can be adapted to the content / subject on which you are working, to put together a dynamic and useful day for any group.

R 99

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Activities
Activities
Eight Training Exercises for Away Days
Information Pack
Training Trainers

Training Trainers – Information Pack

T0003
A really useful information pack, giving you background information to develop your Train the Trainers programmes and a ready set of handouts, saving you time all round.
Covers:
- Definition of Training, Education & Development
- Opening a Training Session
- Using Icebreaker Exercises
- The Learning Cycle
- Helping Adults Learn
- Training Objectives
- The Learning Climate
- Visual Aids
- Dale's Cone of Experience
- Be Your Own Visual Aid
- Some Training Methods
- Evaluating Training
(22 pages)
 

R 130

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Information Pack
Information Pack
Training Trainers – Information Pack